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    How to change the number of users in the current subscription plan

    In this article, we will review how to add more user seats to your current subscription plan and how to reduce the number of user seats in your current subscription plan. 


    Adding more user seats to the current plan

    To add more users seats or include Power BI Reports to the current plan, please perform the following: 

    1. Open Billing Settings page. 

    2. Navigate to your plan and click the Change plan button.  

    3. In the window that appears, change the required information:

    • Regular Seats: set the required number of Regular User Seats. 
    • Team Member Seats: set the required number of Team Member User Seats. 

    Total price section will display the amount that will be charged for the users you have added.

    As you are ready with the selection, click Proceed

    4. Follow the steps in the Billing Operations window. 

    5. As you follow all the steps in the Billing Operations window and pay for your order, the number of user seats will be changed, or Power BI Report will be added to your subscription as required.  


    Reducing user seats in the current plan

    If you would like to change your current subscription for fewer user seats or exclude Power BI Reports from your current plan, please perform the following:

    Please note: We recommend to change your current subscription for fewer user seats by the end of your current subscription plan, right before your Renewal date as the payment is not refundable.

    1. Open the People Management page, set the license type for the users that you would like to exclude from PPM Express to 'Not Applied'. These users will lose access to PPM Express as the new subscription plan is applied. 

    2. Open the Billing Settings page. 

    3. Navigate to your plan and click the Change plan button.  

    4. In the window that appears, change the required information:

    • Regular Seats: set the required number of Regular User Seats. 
    • Team Member Seats: set the required number of Team Member User Seats. 

    Total price section will display the amount that will be charged every month/year from your credit/debit card as you provide payment details. 

    As you are ready with the selection, click Proceed

    5. Follow the steps in the Billing Operations window. 

    6. As you follow all the steps in the Billing Operations window and pay for your order, the number of user seats will be changed immediately, or Power BI Reports will be excluded from your subscription as required.  

    Please note: If you decide to reduce the number of user seats before the renewal date, the payment is not refundable. 

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